Trust Wallet Privacy Notice

Last Updated: Oct 14, 2025

This Privacy Notice (“Notice”) describes how ((“Trust Wallet”, “we”, “us”, “our”, “ourselves”)) collects and processes your Personal Data (“you”, “your”) through our websites (https://trustwallet.com/) and applications or other services (collectively, together with our websites and apps, our “Services”). In addition, we may also process your Personal Data for specific purposes, where applicable, such as processing your job applications or administering your employment with us. By using our Services or engaging with us, you consent to the collection, storage, processing, and transfer of your Personal Data as described in this Privacy Notice.

This Privacy Notice applies together with our Terms of Use, any terms of business or other contractual documents, including but not limited to any agreements we may have with you.

1. Our Relationship with You

Your right to privacy and the protection of your Personal Data is important to us. Trust Wallet is committed to the best practices in privacy, and we will only collect data when it’s strictly necessary to provide our Services.

By using Trust Wallet’s Services, including, for example, visiting our website, using our application, interacting on social media or community forum, participating in our offline events (and this list is not exhaustive), you acknowledge and accept the use, disclosure, and procedures outlined in this Privacy Notice.

The following sections provide further details as to how we process your Personal Data through Trust Wallet as the Data Controller.

2. Collection and Use of Your Personal Data

“Personal Data” is information that may identify an individual or relates to an identifiable individual. This includes information you provide voluntarily to us, information which is collected or created automatically in the natural course of provision of our Services, or otherwise when you contact us. Following best practices in privacy such as data minimisation, we endeavour to collect only the amount of Personal Data that is necessary to provide our Services to our users.

When you Use Our Self-Custody Wallet

As a user of our wallet application, whether through the app or browser extension, you have the option to create or import wallet information, which is stored locally on your device. We do not collect email addresses or any other categories of personal information for this purpose.

Below, we present a table that outlines the personal information the application uses and the purposes for processing that information.

Category of personal Data

Wallet Information

Transaction Information

Device & Usage Information

Types of personal Data

Wallet private key and public wallet address.
* Please note that wallet information is stored locally on your device under your custody.

Information about the historical transaction you made on the public blockchain such as timestamps, public wallet address and transaction amounts.

Device model, operating system, app installation information, browser type and language setting.
* Please note that the IP address is used only on a transient basis, cannot be linked to any user’s personal data, and is not retained. The IP address’s sole purpose is to facilitate traffic and service redirection in compliance with regulatory requirements based on the user’s country. We neither store nor access the IP address.

Purpose of processing & Legal Basis

We process your Wallet Information and Transaction Information to deliver self-custody crypto wallet services and to facilitate, execute, and manage the transactions you request.

Our legal basis for this processing is that it is essential for the performance of a contract of which you are a party.

We use your Device and Usage Information to deliver and enhance our services, ensuring you have a better user experience.
Our legal basis for this processing is that it is necessary to fulfill our legitimate interests in improving our services and enhancing user experience.

Category of personal Data	Types of personal Data	Purpose of processing & Legal Basis
Wallet Information	Wallet private key and public wallet address. * Please note that wallet information is stored locally on your device under your custody.	We process your Wallet Information and Transaction Information to deliver self-custody crypto wallet services and to facilitate, execute, and manage the transactions you request. Our legal basis for this processing is that it is essential for the performance of a contract of which you are a party.
Transaction Information	Information about the historical transaction you made on the public blockchain such as timestamps, public wallet address and transaction amounts.
Device & Usage Information	Device model, operating system, app installation information, browser type and language setting. * Please note that the IP address is used only on a transient basis, cannot be linked to any user’s personal data, and is not retained. The IP address’s sole purpose is to facilitate traffic and service redirection in compliance with regulatory requirements based on the user’s country. We neither store nor access the IP address.	We use your Device and Usage Information to deliver and enhance our services, ensuring you have a better user experience. Our legal basis for this processing is that it is necessary to fulfill our legitimate interests in improving our services and enhancing user experience.

When You Visit Our Website

When you use our website, read our blog, request customer support, participate in our community forum or campaigns, you may provide personal information. Please note that we do not ask for your wallet information for this purpose. You can access our forum without creating an account, though you have the option to create a profile if you wish to interact with other members.

Below, we present a table that outlines the personal information the application uses and the purposes for processing that information.

Category of personal Data

Contact Information

Social Media Information

Profile Information

Device & Usage Information

Types of personal Data

Information you choose to provide during your interaction with us on our website such as email address.

Information you choose to provide during your interaction with us via social media channels such as X, Telegram, etc.

Information you choose to provide when creating a profile on our online community forum such as email, username, profile picture.

Device model, operating system, internet connectivity data such as browser type, application version, time zone and language setting.
* Please note that the IP address is used only on a transient basis, cannot be linked to any user’s personal data, and is not retained.
The IP address’s sole purpose is to facilitate traffic and service redirection in compliance with regulatory requirements based on the user’s country. We neither store nor access the IP address.

Purpose of processing & Legal Basis

We process your contact information to communicate with you on customer support and assistance purposes.
Our legal basis for this processing is that it is essential for the performance of a contract of which you are a party.

We use your social media information to keep you updated on the latest announcement on social media channels.
We rely on your consent to process your personal information for marketing purposes. You may withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

We process your profile information to enable login and facilitate member interactions on the community forum platform.
Our legal basis for this processing is that it is essential for the performance of a contract of which you are a party.

Category of personal Data	Types of personal Data	Purpose of processing & Legal Basis
Contact Information	Information you choose to provide during your interaction with us on our website such as email address.	We process your contact information to communicate with you on customer support and assistance purposes. Our legal basis for this processing is that it is essential for the performance of a contract of which you are a party.
Social Media Information	Information you choose to provide during your interaction with us via social media channels such as X, Telegram, etc.	We use your social media information to keep you updated on the latest announcement on social media channels. We rely on your consent to process your personal information for marketing purposes. You may withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
Profile Information	Information you choose to provide when creating a profile on our online community forum such as email, username, profile picture.	We process your profile information to enable login and facilitate member interactions on the community forum platform. Our legal basis for this processing is that it is essential for the performance of a contract of which you are a party.
Device & Usage Information	Device model, operating system, internet connectivity data such as browser type, application version, time zone and language setting. * Please note that the IP address is used only on a transient basis, cannot be linked to any user’s personal data, and is not retained. The IP address’s sole purpose is to facilitate traffic and service redirection in compliance with regulatory requirements based on the user’s country. We neither store nor access the IP address.	We use your Device and Usage Information to deliver and enhance our services, ensuring you have a better user experience. Our legal basis for this processing is that it is necessary to fulfill our legitimate interests in improving our services and enhancing user experience.

Recruitment and Employment

If you apply for a position with us or become employed by us, we collect and process your Personal Data for purposes including recruitment, onboarding, employment administration, compliance with legal obligations, and other employment-related activities. Personal Data may be collected directly from you, from third-party recruitment agencies, or from publicly available sources such as LinkedIn.

We process the following categories of Personal Data for recruitment and employment purposes:

Contact Information: We will collect your name, email address, and other relevant contact details to communicate with you about your job application and, where applicable, your employment.
Education and Employment Information: We collect your Curriculum Vitae (CV), resume, LinkedIn profile, academic certificates and transcripts, employment history, and (where relevant) salary and bonus details. We use this information to assess your suitability, process your application, conduct background checks, and manage your employment relationship.

During recruitment, we rely on your consent to process your Personal Data. Once employed, we rely on the necessity to perform your contract, comply with legal obligations, and our legitimate interests in managing the employment relationship. If we are unable to offer you a position, we may retain your personal data for up to two years based on our legitimate interest in considering you for future roles, unless you object. We will delete your data sooner if it becomes clear that no offer will be made or accepted, unless needed to establish, exercise, or defend legal claims.

Participation in Our Events

When you register or attend our event, we collect some Personal Data to help manage your participation. This may include your name, contact details, company information, job title, industry, location, LinkedIn profile, payment details, and billing address.

We use this information to:

Process your event registration and ticketing
Communicate important updates about the event
Analyze participation to improve future events

We process your Personal Data based on the agreement you enter when registering, and on our legitimate interest in delivering and improving our events. Where required, we will seek your consent for marketing purposes or when sharing your details with sponsors.

We rely on the legal basis of contract performance to process your Personal Data for event registration and participation. In addition, we process certain data based on our legitimate interest in enhancing our services. Where required, we will obtain your consent for marketing activities and for sharing your information with event sponsors.

Please note that photography and videography may take place during the event for promotional and archival purposes. By attending our event, you agree that Trust Wallet and our partners may use your image in marketing materials, social media posts, or future event promotions as part of our efforts to share and celebrate the event.

Push Notification

We may send you optional push notifications through our app to provide alerts, updates, or news relevant to your interests. These notifications are sent based on your choices, which you can manage or withdraw at any time through the notification settings within the app. You can choose the categories of notifications you wish to receive or opt out entirely.

Biometric Authentication (Face ID & Fingerprint Scan)

We offer optional biometric authentication (such as Face ID or fingerprint recognition) as a secure and convenient method for logging into your wallet. If you choose to enable biometric authentication, your biometric data is processed directly on your device using its built-in security features on the mobile operating system. You can choose to enable or disable biometric authentication at any time through your device settings or within our app’s security settings. Your biometric authentication information is never transmitted to our servers or any third party.

Interaction with Our AI Services

When you use our Services that involve artificial intelligence (“AI Services”), such as our AI Chatbot, we process the content you provide in your inputs or feedback so that we can respond and deliver the AI functionality you have chosen to use

Voice Input (Optional): Where available, you may choose to interact with the AI Services using voice input. Your voice is processed in real time to create a text transcription, which is then handled in the same way as any other text-based input.

We process this content (which may include text, feedback, or voice input transcriptions) on the basis of contract performance, as it is necessary to provide the AI Services you request.

To deliver these features, we may use trusted third-party AI service providers acting on our instructions. They are bound by contractual and confidentiality obligations and are not permitted to use your data for their own purposes.

Personal Data collected automatically from you:

In certain circumstances, we may collect Personal Data automatically from you when you use our Services, in accordance with applicable laws. This may include device, log, and usage data, which helps us enhance your experience, provide customer support, improve the performance of our sites and Services, and safeguard your account by detecting unauthorized access and preventing fraud.

When you use our self-custody wallet or visit our website, your IP address may be processed on a transient basis. This limited processing is used solely (a) to route traffic and facilitate service localization in accordance with regulatory requirements, and (b) to establish secure connections with third-party platforms (e.g., Coinbase) when you choose to connect with them. In such cases, your IP address may be briefly shared with the relevant platform only for generating security and authentication tokens to safeguard your account and transactions. Your privacy remains protected at all times, and we do not log, retain or otherwise access your IP address beyond these temporary uses.

Our legal basis for processing this data is our legitimate interest in improving our Services, ensuring the security of our Services, and maintaining a safe environment for our users, including fraud monitoring and prevention.

Aggregated and Anonymized Data

We also use aggregated or anonymized data to improve our Services. This involves analyzing general usage trends, gathering feedback, and conducting research without identifying individual users. For example, we may create overall usage reports for specific regions without containing Personal Data. We may also share or disclose such aggregated or anonymized data with trusted service providers, business partners, or other third parties—such as prospective investors or partners—for purposes including, but not limited to, demonstrating the performance of our Services, supporting business development, or informing strategic decisions.

We will not use your Personal Data for purposes that are incompatible with the purposes of which you have been informed, unless it is required or authorized by law, or it is in your own vital interest to do so.

3. Use of Cookies

We use cookies and similar tools to enhance your user experience, provide our services, enhance our marketing efforts and understand how customers use our services so we can make improvements. Depending on applicable laws in the region you are located in, the cookie banner on your browser will tell you how to accept or refuse cookies. Please read our cookie notice here.

4. How and Why We Share Your Data

Information about our users is an important part of our business and we are not in the business of selling our user’s Personal Data to others. We may transfer Personal Data to our service providers or third parties in connection with Trust Wallet’s operation of its business, as certain features on Trust Wallet rely on various third-party products and services (collectively “Third Party Services”), such as processing of web hosting, cloud storage, analytics, and improvement of website-related services and features, and performance of maintenance services.

Third party services providers only have access to Personal Information, such as your public Wallet addresses, to perform their functions, provide services and may not use it for other purposes. Furthermore, they must process the personal information in accordance with our contractual agreements and only as permitted by applicable data protections laws.

We may also share personal data with the following persons or in the following circumstances:

Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, user information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy notice (unless, of course, the user consents otherwise). Also, in the unlikely event that Trust Wallet or substantially all of its assets are acquired, users’ information will be one of the transferred assets. We may share non-personally identifiable information publicly and with our partners- like publishers, advertisers, developers, or right holders.
Legal Authorities: We may be required by law or by Court to disclose certain information which might cover Personal Data or any engagement we may have to relevant regulatory, law enforcement and/or other competent authorities. We will disclose Personal Data to legal authorities to the extent we are obliged to do so according to the law. We may also need to disclose Personal Data in order to enforce or apply our legal rights or to prevent fraud.
Protection of Us and Others: We will share Personal Data outside of Trust Wallet if we have a reasonable belief that access, use, preservation, or disclosure of the information is reasonably necessary to comply with any applicable law, regulation, legal process, or enforceable governmental request; to cooperate with law enforcement; to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Trust Wallet, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction, and with regulatory agencies and law enforcement to comply with lawful requests.

Our Services and websites may contain links that enable you to connect with various third-party websites, applications, and other external platforms (referred to as "Third Party Platforms"). These Third Party Platforms act as independent data controllers and their processing of your Personal Data will be subject to their privacy notices and policies. This Privacy Notice does not cover the privacy practices of these Third Party Platforms. A link to a third-party site does not imply endorsement by us or our Affiliates. Your use of these Third Party Platforms and their handling of your Personal Data will be governed by their respective terms and privacy policies, and not by this Privacy Notice.

5. International Transfers of Personal Data

We maintain servers hosted by our trusted service providers, and your information may be processed on servers located outside of your country of residence. Additionally, we may transfer your Personal Data to our Affiliates, third-party partners, and service providers located in various countries around the world.

In instances where we process your Personal Data on servers outside your country or transfer it to third countries or international organizations beyond your country of residence, we implement appropriate technical, organizational, and contractual safeguards to ensure that your Personal Data remains protected. This includes, but is not limited to, the use of Standard Contractual Clauses. These measures ensure that any such transfers comply with applicable data protection laws and maintain an adequate level of protection for your Personal Data as outlined in this Notice.

6. Data Security

We recognize that information security is a crucial component of data privacy. We are committed to making sure your information is protected in accordance with applicable laws and our data privacy policies. Although no data transmission, including over the Internet or through any website, can be guaranteed to be entirely secure, we employ a range of commercially reasonable physical, technical, and procedural measures to protect personal data from unauthorized access, use, disclosure, alteration, or destruction.

The information you provide to us is stored on secure servers managed by us or our trusted service providers. Access to and use of this information are governed by our internal security policies and standards, or those agreed upon with our service providers. We hold ISO 27001 and ISO 27701 certifications, which demonstrate our commitment to managing information security in accordance with best practices.

If you are our self-custody wallet user, please be aware that your wallet information and private key are stored locally on your device and remains under your personal control. To protect your wallet information, ensure that access controls and a passcode are enabled on both your device and the wallet application. It is important to keep your passcode confidential and not share it with anyone.

7. Data Retention

We keep your Personal Data to enable your continued use of our Services, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Notice as may be required by law such as for tax and accounting purposes, or to resolve disputes and/or legal claims or as otherwise communicated to you. We may also keep your data for an extended period if required by applicable laws or if it is needed for legal disputes or regulatory matters.

When we have no ongoing legitimate business or legal requirement to retain your Personal Data, we will either delete or anonymise such information, or, if this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.

Please note that even If you delete your wallet addresses from the Trust Wallet mobile application, uninstall Trust Wallet mobile applications from your device, or request that your information be deleted, the right to deletion/erasure of your personal data is not absolute in some circumstances. This is because blockchains are public decentralised networks and blockchain technology does not generally allow for data to be deleted and your right to erasure may not be able to be fully enforced.

8. What Privacy Rights Do You Have?

Subject to applicable law, as outlined below, you have a number of rights in relation to your privacy and the protection of your personal data. You have the right to request access to, correct, and delete your personal data, and to ask for data portability. In addition, when you consent to our processing of your personal data for a specified purpose, you may withdraw your consent at any time. If you want to exercise any of your rights please contact us through our online form. These rights may be limited and subject to exceptions in some situations - for example, where we can demonstrate we have a legal requirement to process your personal data.

Right to access: You have the right to obtain a copy of the Personal Data that we hold about you as well as certain information related to its processing.
Right to correct: You can request the rectification of inaccurate Personal Data and and you may also provide additional information to complete your records. You can also change your Personal Data in your account at any time.
Request to erase your Personal Data: You may request the erasure of your Personal Data, including where such Personal Data would no longer be necessary to achieve the purposes for which it was collected. Please note that Personal Data may still need to be retained for compliance with applicable legal obligations.
Right to object: You can object, for reasons relating to your situation, to the processing of your Personal Data. For instance, you have the right to object where we rely on legitimate interest or where we process your data for direct marketing purposes.
Right to restrict processing: You have the right, in certain cases, to temporarily restrict the processing of your Personal Data by us, provided there are valid grounds for doing so. We may continue to process your Personal Data if it is necessary for the defense of legal claims, or for any other exceptions permitted by applicable laws.
Right to withdraw or opt out your consent: You have the right to withdraw your consent and request us to stop collecting, using and/or disclosing your Personal Data for any or all of the purposes listed above at any time. Exercising this right does not affect the lawfulness of the processing based on the consent given before the withdrawal of the latter.
Right to portability: You can also request us to provide your information in a structured way so you can send it to another service provider.

Submit Privacy Request

Alternatively, to exercise your rights, you can submit a request using our online form.

We will respond as quickly as possible. If we are unable to respond within 10 working days, we will inform you in writing of the timeline for our response. If we cannot fulfill your request, we will explain the reasons (unless prohibited by applicable laws). If you have any questions or concerns about how we collect and process your Personal Data, or if you wish to withdraw your consent for any processing, please contact us.

9. Children

We are especially sensitive about children’s information. Our Services are not targeted towards children, and our users must be at least eighteen (18) years old to use our services. We do not knowingly solicit data from or market to any persons under 18 years of age. By using the Services, you represent that you are at least 18 years old. If we become aware that we have collected Personal Data from someone under 18, we will deactivate the account in question and take reasonable measures to promptly delete all such data from our records unless we are legally required to keep it. If you become aware that any Personal Data we may have collected is from a user under the age of 18, please contact us using the contact information.

10. Conditions of Use, Notices and Revisions

If you choose to use our Services, your use and any dispute over privacy is subject to this Privacy Notice and our Terms of Use. If you have any concerns about privacy at Trust Wallet, please contact us and we will try our best to resolve it. You also have the right to contact your local Data Protection Authority.

We reserve the right to update and revise this Notice at any time. We will review this Privacy Notice from time to time to make sure it complies with applicable laws and conforms to changes in our business. If we do revise this Privacy Notice, we will update the “Last Updated” date at the beginning of this Notice so that you can tell if it has changed since your last visit and will do our best to notify you.

Please review this Privacy Notice regularly to ensure that you are aware of its terms. Your continued use of our Services after an amendment to our Privacy Notice constitutes your acceptance to the amended terms.

11. Privacy Team Contact Information

If you have any privacy related questions, please contact us through our online form. Kindly note that we may not be able to respond to non-data privacy requests submitted via online form. Thank you for your understanding.

For any other Wallet App-related inquiries and customer support, please click here to contact our support for assistance.

Thanks for reading our Privacy Notice!